Orders & Shipping
All orders will be processed in British Pounds (GBP).
Currently, we ship within Australia, United States of America, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexico, Argentina, Colombia, Peru and various countries within the European Union. Orders are expected to reach customers 3-7 business days after confirmation.
Please note we are unable to deliver to PO BOX addresses of any kind as the couriers we use require a signature to confirm delivery.
If you refuse a shipment from Cettire or do not take necessary steps to retrieve your shipment after we have attempted delivery at your nominated shipping address you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Cettire. This amount will be deducted from your merchandise refund.
Orders are shipped via our preferred express couriers; DHL, Fedex and Startrack Express.
After placing an order, you will receive an e-mail acknowledgement. Following that, you will receive another email with the tracking number associated with your parcel. If you are registered with us, you can check the status by signing in and selecting your order under “Order History”. Alternatively, you can insert the tracking number supplied into DHL’s website. You will also receive regular e-mail updates on the delivery status of your order, even if you do not have an account with us. Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.
You can purchase in confidence and send the items back to us if they are not right for you. If you would like to initiate a return, please go to your account at the top right corner where it says your name. Click "Create Return" next to the order you would like to return and follow the prompts. If you checked out as a guest, please contact customer service at email@example.com. In the event you need change the pickup time you will need to liaise directly with Cettire's preferred courier.
For orders placed after 23 February 2021, returns are free. Should you wish to return your product, all taxes and duties will be refunded and no return fee will be incurred. However, any original shipping charges (if applicable) will not be refunded.
For orders placed before 23 February 2021, taxes and duties will not be refunded and these orders will be subject to a return fee of GBP 25.
Returns must arrive at our location within 14 days from the date the parcel is received using the label provided by us. Items received after this period are accepted only at the discretion of Cettire. Please note that orders can only be cancelled within the first 24 hours of making a purchase provided that the item/s have not shipped. Any cancellations initiated after the 24 hour period has expired will incur a GBP 25 cancellation fee and any order which contains items that have been shipped may not be cancelled.
- All returned items must be new, unused and with all original designer garment tags attached.
- Shoes must be returned in their original boxes.
- Lingerie and Hosiery must be returned in its unopened packages.
- Skincare and cosmetics must be unopened with an unbroken seal and in its original packaging.
- Products marked as final sale cannot be returned or exchanged.
If you have any further questions, please contact our customer care team at firstname.lastname@example.org
Once we receive the item, we will refund you to your original payment method. Please note that refunds may take up to 10 working days to process due to varying processing times between payment providers.
We do not currently offer exchanges. If you like to exchange an item you will need to return the original item, receive a refund and then place a new order.
Duties and Taxes
Duties and taxes are included in your order and you will not be required to make any additional payments to the courier upon importation(with a few countries as exceptions, see below). Any applicable duties and taxes are specified in the checkout. In the event the product is returned duties and taxes will be refunded for customers located Australia, for customers located in other countries duties and taxes will not be refunded.
For customers located in Argentina, Colombia and Peru, your orders will be shipped DDU and you may be required to pay import duties and taxes when you receive the orders in your country. In the event, the order is returned, these charges will not be refundable. If your order is shipped DDU we will always send you an additional notification.